Problem solving techniques

This course was developed and created by Dr.Mahmoud Elhalabi as an outcome of ten years of experience in the training and development field on a national and international level.

This course is designed for entrepreneurs, leaders, and team members who work in the public and private sectors at all levels.

It is your guide to systematic thinking for problem-solving and decision-making. It will help you to determine the root cause of any problem you may encounter in your work through observation and analysis which will lead you to implement a fundamental solution for it. Also, it provides you with all the effective tools you need in each step of the problem-solving process.

All tools and methods mentioned in the course are used by the biggest and most successful organizations around the world.

The course consists of visual presentations including a voice-over and printable materials.

In addition, you will be provided by step by step guide to every single tool you learn in the course and examples.

The course is presented in English language. The creator of the course maintained simple expressions and examples for better understanding.

Course outline:

- Introduction to problem-solving techniques.

- Problem definition.

- Data collection: (CATWOE) Tool.

- Possible causal factors identification: (Appreciation - 5 Whys - Drill Down technique - Cause and Effect diagram/Fish Bone diagram).

- Root cause identification: (Failure mode and effect analysis - Impact analysis - KAIZEN continuous improvement ).

- Problems prioritization: (According to Pareto principle - 20/80 rule).

Who this course is for:

• Senior management.
• Middle management.
• Team leaders.
• Department managers.
• supervisors.
• Problem-solving team members.