- SAP CRM Tutorial
- SAP CRM – Home
- SAP CRM – Introduction
- SAP CRM – Architecture
- SAP CRM – Capabilities
- SAP CRM – Integration With SAP SD
- SAP CRM – GUI
- SAP CRM – WebClient UI
- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
- SAP CRM – Pricing
- SAP CRM – Billing
- SAP CRM – Web Channel
- SAP CRM Useful Resources
- SAP CRM - Questions Answers
- SAP CRM - Quick Guide
- SAP CRM - Useful Resources
- SAP CRM - Discussion
- Selected Reading
- UPSC IAS Exams Notes
- Developer's Best Practices
- Questions and Answers
- Effective Resume Writing
- HR Interview Questions
- Computer Glossary
- Who is Who
SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - In SAP CRM, which of the following component contains Adapter and CRM Middleware to communicate with hand held devices?
Answer : A
Explanation
SAP CRM server which has sub components like −
- CRM Enterprise Functions
- CRM Middleware
- Adapters to communicate with hand held devices and internet
Q 2 - In SAP CRM Web Client, which of the following area involves where changes happen with user actions and where user works?
Answer : C
Explanation
The entire frame in UI WebClient is known as Navigation bar. You can navigate to different pages in Navigation bar.
Header area is at the top and contains system links, work area title, saved searches, history, etc.
Work area is place where changes happen with user actions and where user works. Work area contains work center groups, overview pages, email inbox, etc.
Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?
Answer : C
Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?
Answer : A
Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?
Answer : B
Q 6 - In Customer Relationship Management, which of the following allows customer to release the products or services at previously agreed conditions?
Answer : C
Explanation
An outline agreement is defined as an agreement that allows customer to release the products or services at previously agreed conditions. You can define conditions like price, terms of delivery, etc. and these conditions are true for all sales orders that customer creates with reference to sales agreement. These outline agreements are used for customer retention.
Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?
Answer : D
Q 8 - Which of the following are the key functions that can be performed using SAP CRM?
Answer : A
Q 9 - Which of the following deals with the delivery of service parts to the customer?
Answer : C
Q 10 - In Interaction Center, which of the following can be used to monitor agent status, queue status and different improvement actions that can be taken?
Answer : B
Explanation
To check the status of IC agents, Interaction Center (IC) managers can make use of IC Manager Dashboard. Using dashboard they can monitor agent status, queue status and different improvement actions that can be taken. They can also mention key performance indicators for overall process management.